faq

the shoppe

where are you, and when are you open?

1160 ellis street, kelowna, bc. monday to saturday, 10 to 4. closed sundays and statutory holidays.

where can i park?

there are two lots close by: sunset drive (1200 water street parking) and ellis street (steelhead tsp, lot #230). there's also street parking further down ellis.

can someone help me style my space?

yes. every saturday, tia, our in-shoppe stylist, is here to help you put a room together. drop in between 10 and 4, or email hello@nurturedhome.ca to book a time. see styling help for what to bring. for whole rooms and renovations, see our design services.

holiday ordering

what's the last day to order for christmas?

to arrive before christmas, please order by:

• monday, december 7 for standard shipping anywhere in canada
• friday, december 11 for standard shipping within bc
• friday, december 18 for xpresspost (choose it at checkout)
• tuesday, december 22 for pickup in the shoppe
• friday, november 13 for special orders, including furniture and wallpaper

these dates allow time for us to pack your order and follow canada post's holiday guidelines. delivery to rural and remote areas can take longer.

shipping + pickup

where do you ship?

we ship across canada and the united states from our shoppe in kelowna. for anywhere else, email hello@nurturedhome.ca and we'll arrange it. all prices are in canadian dollars.

how much is shipping?

shipping is free within canada on orders over $200. furniture, lighting, larger rugs and runners, wallpaper and pre-order items aren't included; these ship separately and we'll confirm the cost with you directly.

how fast will my order ship?

we aim to ship within 1 to 3 business days, excluding weekends and holidays.

can i pick up my order?

yes. choose pickup at checkout and we'll let you know when it's ready, usually within 24 hours. bring your order confirmation; someone else can pick up for you as long as they have it, or you've let us know.

furniture + special orders

is the furniture in stock?

most of our furniture is made or ordered for you, and lead times vary by maker. we'll confirm the timing for your piece when you order. if you need something by a certain date, ask us before you order.

can i cancel or return a special order?

special orders and pre-orders can't be cancelled or refunded. a restocking fee plus applicable taxes may apply, with the balance issued as store credit.

wallpaper

how is wallpaper sold?

our sandberg wallpaper is priced per roll; murals are made to your exact wall measurements. each listing has measuring tips and installation videos.

how long does wallpaper take?

wallpaper is ordered in for you. it usually arrives at the shoppe in about 1 to 2 weeks, then we ship it on to you or let you know it's ready to pick up. murals are made to order, so timing varies; we'll confirm when you order.

can i get a sample?

yes, in the shoppe. our wallpaper samples are at 1160 ellis street, and you're welcome to take them home to see them in your own light. we're not able to mail samples.

are there any extra fees?

yes. our wallpaper is imported, and any import duties or fees charged on arrival are billed separately after purchase. free shipping doesn't cover import fees.

can you help me measure or install?

we recommend a professional installer calculate the rolls you need and add at least 10% for pattern repeat. we're happy to connect you with an installer we trust. please confirm your measurements before ordering; all wallpaper sales are final.

gifts

do you sell gift cards?

yes, from $10 to $500. they're sent by email with a unique code, never expire, have no fees, and can be used online or in the shoppe.

do you wrap purchases?

every purchase is wrapped with care, in the shoppe and for online orders.

do you have a gift registry?

yes. add pieces from any product page, or see our gift registry.

can i host a shopping party?

yes. gather eight or more friends, your team or your clients for a private evening in the shoppe, with prosecco, nibbles, gift wrapping and a gift for the host. request a date.

returns

what's your return policy?

regular-priced items can be returned within 10 days of purchase, in original condition with packaging and your receipt. sale items 20% off and above can be returned for store credit within the same 10 days. last chance items are final sale. special orders, pre-orders, wallpaper, apothecary and perishable goods can't be returned. see our full shipping + returns policy.

my order arrived damaged. what do i do?

email hello@nurturedhome.ca within 7 days with a photo, and we'll send a replacement or a full refund, including return shipping.

designers + trade

do you offer trade pricing?

yes. interior designers can apply for our designer + trade program.

still have a question? email hello@nurturedhome.ca or call the shoppe at (778) 583-1929.